DO YOU HAVE A CONSUMER GRIEVANCE?
REGISTER A CONSUMER COMPLAINT
The platform for resolving consumer
complaints Failed to serve good service or good product, customers have
the right to file a complaint against the company.
What kind of grievances here can be registered?
Grievances related to Consumer Issues can
be registered.
WHO IS CONSUMER
A person who buys any goods or services for a
consideration, which has been paid or promised or partly paid and partly
promised, or under any system of deferred payment also includes the user with
approval of such goods or beneficiary of services.
As per Consumer Protection Act 2019, the expression
“buys any goods” and ‘hires or avails any services” includes offline or online
transactions through electronic means or by teleshopping or direct selling or
multi-level marketing.
WHO IS A NOT A CONSUMER?
- A person who obtains;
- Goods free of charge
- Who avails services free
of charge
- Who obtains goods for
resale or for any commercial purposes
- Who avails services for
any commercial purposes
- Who avails services under
contract of service
As per the provisions of
the Act, commercial purpose does not include use by a person of goods bought
and used by him exclusively for the purposes of earning his livelihood by means
of self-employment.
What Action do I expect on my grievance ?
Every
grievance will be registered and a Unique Docket number is issued. The
Grievance will be forwarded to the concerned company/ regulator / authority for
action. Action taken by them is updated against each grievance.
What Consumers Rights are guaranteed
under Consumer Protection Act, 2019?
Consumer is
having the following six consumer rights under the Act:
- Right to Safety
- Right to be informed
- Right to Choose
- Right to be heard
- Right to seek Redressal
- Right to Consumer Awareness
Right to Safety
Means right
to be protected against the marketing of goods and services, which are
hazardous to life and property. The purchased goods and services availed of
should not only meet their immediate needs, but also fulfil long-term interests. Before
purchasing, consumers should insist on the quality of the products as well as
on the guarantee of the products and services. They should preferably purchase
quality marked products such as ISI, AGMARK, etc
Right to be informed
Right
to be informed Means right to be informed about the quality,
quantity, potency, purity, standard and price of goods so as to protect the
consumer against unfair trade practices. Consumer should insist on getting all
the information about the product or service before making a choice or a
decision. This will enable him to act wisely and responsibly and also enable
him to desist from falling prey to high pressure selling techniques.
Right to Choose
Means
right to be assured, wherever possible of access to variety of goods and
services at competitive price. In case of monopolies, it means right to be
assured of satisfactory quality and service at a fair price. It also includes
right to basic goods and services. This is because unrestricted right of the
minority to choose can mean a denial for the majority of its fair share. This
right can be better exercised in a competitive market where a variety of goods
are available at competitive prices.
Right to be heard
Means
that consumer's interests will receive due consideration at appropriate forums.
It also includes right to be represented in various forums formed to consider
the consumer's welfare. The Consumers should form non-political and
non-commercial consumer organizations, which can be given representation in
various committees formed by the Government and other bodies in matters
relating to consumers.
Right to Redressal
Means
right to seek redressal against unfair trade practices or unscrupulous
exploitation of consumers. It also includes right to fair settlement of the
genuine grievances of the consumer. Consumers must make complaint for their
genuine grievances. Many a times their complaint may be of small value but its
impact on the society as a whole may be very large. They can also take the help
of consumer organizations in seeking redressal of their grievances.
Right to Consumer Awareness
Means
the right to acquire the knowledge and skill to be an informed consumer
throughout life. Ignorance of consumers, particularly of rural consumers, is
mainly responsible for their exploitation. They should know their rights and
must exercise them. Only then real consumer protection can be achieved with
success.
Who can make complaint?
- A consumer;
or
- Any
voluntary consumer association registered under any law for the time being in
force; or
- The central
government or any state government; or
- The central
authority; or
- One or more
consumers, where there are numerous consumers having the same interest; or
- In case of
death of a consumer, his legal heir or legal representative; or
- In
case of a consumer being a minor, his parent or legal guardian;
Can a person buying goods or hiring services for business purpose
make a complaint?
NO, Read Point 1(WHO IS
CONSUMER)
Where the complaint can be
filed?
A
complaint shall be instituted in a District Commission within the local limits
of whose jurisdiction the:
- Place
of business or residence of opposite parties, or
- Place
of business or residence of complainant, or
- Where
the cause of action, wholly or in part, arises
Can a consumer complaint be resolved through
mediation?
Yes. Either at the first hearing after admission, or at
later stage if the District Commission is of the view that, there exists
an element of settlement, can refer the complaint to Mediation with the consent
of the parties.
Also, parties at any
stage of the complaint can opt for settlement through mediation.
Is there any fee for filing a complaint with the
Commissions?
Every
complaint filed shall be accompanied by a fee, as specified in the table given
below, in the form of crossed Demand Draft drawn on a nationalized bank or
through
a crossed Indian
Postal Order in favor of the President of the District Commission or the
Registrar of the State Commission or the Registrar of the National Commission,
and payable at the respective place where the District Commission, State
Commission or the National Commission is situated, or through electronic
mode as per arrangement made by the Commission concerned.
Fees*
Disputed
Amount Rs. 0 – Rs. 3,000 = Rs. 499/-
Disputed
Amount Rs. 3,001– Rs. 5,000= Rs. 1499/-
Disputed
Amount Rs. 5,001 – Rs. 20,000 = Rs. 1885/-
Disputed
Amount Rs. 20,001– Rs. 30,000 = Rs. 2399/-
Disputed
Amount Rs. 30,001 – Rs. 50,000 = Rs. 3699/-
Disputed
Amount Rs. 50,001 and 1,00,000 = Rs. 5699/-
*Pay for Above after make payments Kindly send to us
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